FAQ

Frequently Asked Questions

Everything you need to know before booking a private tour of the French Riviera with Pacôme.

Booking & Planning

How do I book a private tour with Pacôme?

Request via WhatsApp or email directly from any experience page, the form is pre-filled with your chosen date, time and details, so Pacôme can confirm availability quickly.

How far in advance should I book?

As early as possible during spring and summer, when demand is highest. For multi-day journeys, booking several weeks ahead is recommended.

Is Pacôme a licensed tour guide?

Yes. Pacôme holds a license from Paris-Sorbonne and a master's degree from Nice, and is a state-licensed tourist guide (guide-conférencier), legally authorized to guide inside French museums and historic monuments.

Can the itinerary be tailor-made to my interests?

Yes. Every experience can be adapted to your pace and interests, and several, including the two 'Pacôme's Discretion' experiences, are built entirely around what you want to see.

What languages are tours available in?

English, French and Spanish.

Pricing & Payment

How is pricing structured?

Prices are per group, not per person: €340 for a 2.5-hour single-city tour, €450 for a half-day, €750 for a full day. Multi-day journeys start around €1,150 with a discount for longer bookings.

What's included in the price?

A private, licensed guide and a tailor-made itinerary, and, for every experience except the 2.5-hour Nice tour, a vehicle.

What's not included?

Entrance fees, food and drinks, personal expenses, and optional add-ons such as the perfume workshop, all payable on-site.

Are there discounts for multi-day tours?

Yes: 10% off a 1.5-day journey, 15% off 2.5 days, and 20% off 3.5 days, compared to booking the equivalent days individually.

How do I pay?

By secure payment link, hotel billing, or concierge arrangement. Full payment is generally required before the experience unless otherwise agreed.

Group Size & Transportation

What's the maximum group size?

Up to 30 guests. Groups above 15 are quoted at double the base rate for that experience.

Is transportation included?

Yes, for every experience except the 2.5-hour Nice tour: a free, all-electric vehicle for up to 3 guests, a van for 4–6 guests (additional fee), or a custom quote for larger groups.

Is hotel pickup available?

Yes, from your hotel, Airbnb, or a central Nice meeting point, under the same conditions as the vehicle. The only exception is the 2.5-hour Nice tour, which takes place entirely on foot with no pickup.

During the Tour

How much walking is involved?

It depends on the experience, village visits such as Eze involve steep, stepped lanes with no vehicle access, while city tours are on flatter, pedestrian streets.

What happens if it rains?

Tours generally continue as planned; Pacôme can adapt the itinerary on the day if needed.

Are children welcome?

Yes. Every tour is private, so the pace and stops can be adjusted for families.

Cancellations & Changes

What is the cancellation policy?

Full refund (minus payment processing fees) more than 7 days before the experience; 50% of the total within 7 days; 100% within 48 hours.

Can I modify my booking after confirming?

Yes, subject to availability. Modification requests may incur additional charges.

Specific Experiences

Is the perfume workshop included?

No, it's an optional add-on available on select Eze experiences: €289 per person for a 2-hour private visit and creation, payable on-site (includes a glass of Champagne, a 100ml perfume, and a diploma).

Do I need to pay entrance fees separately?

Yes. For example, the Jardin Exotique d'Eze is €10 per person, and museum or villa entries are billed separately, all payable on-site.

Private tours by appointment

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