These terms govern the private guiding services provided by Experience by Pacôme.
Last updated: August 2026
Experience by Pacôme is a sole proprietorship (entreprise individuelle) registered in France under SIREN 831 938 485. The service is operated by a state-licensed government tourist guide (guide-conférencier), based in Nice, France.
Experience by Pacôme provides private, bespoke cultural guiding services on the French Riviera, including private guided tours (2.5-hour, half-day, full-day and multi-day), tailor-made itineraries, and cultural and historical interpretation services.
Unless stated otherwise on the relevant experience page, transportation is included: a complimentary all-electric vehicle for up to 3 guests, or a van for 4–6 guests (additional fee), with a custom quote for larger groups. The 2.5-hour Nice tour is the only experience provided without a vehicle or pickup, as it takes place entirely on foot in central Nice. The specific make, model or ownership status of the vehicle provided (owned or rented) may vary and be substituted for operational, availability, maintenance or other reasons, without affecting the scope of the service booked.
A booking is considered confirmed only after full payment has been received, or payment has been validated via a hotel or concierge agreement. The provider reserves the right to refuse or cancel any booking prior to confirmation.
All prices are expressed in euros (€) and correspond to the private guiding service for the group as a whole, not per person. Groups above 15 guests (up to a maximum of 30) are quoted at double the base rate for that experience.
Unless otherwise specified, prices do not include entrance fees (museums, gardens, monuments, etc.), optional add-ons (such as the perfume-making workshop), or meals, drinks and personal expenses. These additional costs are payable directly on-site by the client.
Payment can be made via secure payment link, hotel billing (if applicable), or concierge arrangement. Full payment is required prior to the experience unless otherwise agreed.
Cancellation more than 7 days before the scheduled service: full refund, excluding payment processing fees. Cancellation within 7 days: 50% of the total amount. Cancellation within 48 hours: 100% of the total amount.
Any modification request is subject to availability and may incur additional charges.
The duration of the experience is defined at the time of booking. If the service exceeds the scheduled duration, additional time will be charged at €120/hour. Delays caused by the client may result in a shortened experience without refund.
For all experiences except the 2.5-hour Nice tour, pick-up and drop-off are included at the agreed location, typically the client's hotel, Airbnb, or a central meeting point in Nice. Any alternative location may incur an additional fee.
Where transportation for a booking is arranged through a third party, Experience by Pacôme is not responsible for that third party's services.
Clients are responsible for arriving on time, providing accurate booking information, and ensuring appropriate physical condition for walking tours. For safety reasons, the guide reserves the right to adapt or modify the itinerary if necessary.
Experience by Pacôme is bound by a best-effort obligation ("obligation de moyens"). The provider shall not be held liable for delays or disruptions beyond its control (traffic, weather, strikes, etc.), the closure of sites or monuments, or the loss, theft or damage of personal belongings. Participation in tours is at the client's own risk.
Certain experiences (including those featuring a river visit) include free time during which guests may, where legally permitted and conditions allow, choose to swim. Swimming is entirely optional and is never supervised, instructed or guided by Pacôme. Guests who choose to enter the water do so independently and are solely responsible for their own decision to do so, and must comply with all local regulations, posted signage and safety instructions. Pacôme does not supervise or control participants during this free time and cannot be held responsible for any incident, injury, loss or damage arising from a guest's actions or decisions during such activities, except where liability cannot legally be excluded. Pacôme's professional insurance covers the guided walks (city and nature) but does not cover personal swimming or other recreational activities in the water and/or during free time. Guests are strongly advised to hold appropriate personal accident and/or travel insurance covering such activities. Before booking an experience that includes optional swimming, guests must read and accept this clause via the dedicated notice presented at the time of booking.
The provider shall not be held liable in the event of force majeure, including but not limited to natural disasters, government restrictions, or strikes and transport disruptions. In such cases, services may be rescheduled or refunded at the provider's discretion.
All content, itineraries, and materials provided remain the intellectual property of Experience by Pacôme and may not be reproduced or used commercially without prior consent.
These Terms are governed by French law. In case of dispute, parties will seek an amicable resolution before any legal action. Failing agreement, disputes shall fall under the jurisdiction of the French courts.